We were referred to Brian from a friend who had just refinanced her home with Brian’s help.  She told me that Brian had made the process easy and was really happy with the end result. I told my husband and we called Brian the next day. From the very beginning, Brian was nothing, but informative and professional.  He came out to our home at our convenience to complete the loan application and was extremely patient in answering our millions of questions.  Not only did he show us a couple different options, but also took the time to explain each one of them in detail.  We never felt rushed or pressured throughout the entire process. We really felt like Brian cared and was on our side as he guided us through the refinance process.

In fact, we did hit a major obstacle when our appraisal did not come in at the value needed to close the transaction.  However, instead of Brian just giving up (and because he is also a Realtor) he accessed the MLS, did his research, and submitted an appeal on our behalf.  After about a week of Brian fighting against all of the appraisal management company’s objections he was finally able to get a higher appraised value and close our loan!  On top of that, he also kept track of the market conditions so that we locked our interest rate on one of the lowest days of the year!

We were really happy with our refinance experience and grateful that we had Brian to guide us through the process.  He will for sure be recommended to all of our family, friends, and co-workers!